Floor Ambassador at Williamson Health, supporting hospital Nutritional Services by taking room service orders and delivering/picking up patient meal trays. You’ll rotate between floor, trayline and call-centre duties, using diet orders and scripting protocols to ensure accurate, timely service. Standout perk: varied shifts/roles based on department schedule needs.
- Patient-facing role with daily variety
- Cross-train across floor/line/call centre
- Clear standards and process manual
POSITION SUMMARY
The Floor Ambassador position is responsible for taking, entering and delivering meals to patients and guests per facility policy. The Floor Ambassador is responsible for entering data into the Electronic Diet Office and documenting the time and location of tray deliveries. The position includes picking up trays from the room when meal complete. The Floor Ambassador is the key personal contact person between the Nutritional Services Department and the patient, and is expected to follow scripting protocols as instructed. The Line Ambassador is responsible for starting the trayline flow of orders through Room Service according to the diet. The Call Center Ambassador will answer and make phone calls to the patient and take Room Service orders according to the diet order. This position will act as a Floor Ambassador, Line Ambassador or Call Center Ambassador based on the schedule assigned.
Schedules will fluctuate depending on the department needs.
POSITION REQUIREMENTS
Formal Education / Training:
High school education, GED or Equivalent Work Experience.
Must have the ability to understand and follow basic verbal communications and or written instructions in English
Workplace Experience:
Hospital food service preferred. Customer Service.
Equipment and Skills Training:
Computer, telephone, steam table and food processors.
Physical Environment:
Kitchen, trayline serving area, office, and patient floors and rooms.
Physical Effort:
Prolonged standing, stooping, able to lift up to 35#. Able to withstand extreme temperatures. Able to comprehend written and oral communication. Able to communicate fluently and effectively. This position works long shifts, must be able to withstand standing, walking for up to 12 hour shifts.
Able to keep up in a fast paced environment.
PERFORMANCE STANDARDS
- Carry out any assignments as directed by Supervisor and Team Leaders in a positive, cooperative manner.
- Maintain sanitary and orderly work environment. Perform daily and weekly assignments and follow sanitation schedules.
- Follows department and hospital policies regarding attendance (call ins, tardies) and schedule changes to include API requests and edits.
- Attends Department and Area meetings as scheduled.
- Understand and support the policy of working various shifts as needed according to the schedule and assist and train in other areas as needed.
- Follows task list for the schedule assigned and follows the Process Manual for procedures pertaining to the schedule you are assigned. To include answering house phone, tray scanning, returning calls, nourishment cart and stocking
- Participate in assuring trays are delivered within 45 minutes of order.
- Recognize diets accurately for every patient.
- Communicate patient needs to dietitian, staff and nursing to ensure appropriateness for each diet and patient protocol.
- Able to make thoughtful decisions regarding patient needs as requested. Enlist Team Leader as appropriate.
- Uses the sign out sheets for break times, and take breaks at appropriates times and for scheduled length of time.
- Works with Ambassador Team to ensure all patients are taken care of according to Process Manual and expectations prior to end of shift.