Senior program manager role leading Epic application readiness, adoption, and stabilization for go-lives and new clinic acquisitions. You’ll join a rapidly expanding physical therapy and outpatient rehab enterprise running a high-visibility, executive-backed clinical quality and workflow optimization transformation. Standout perk: major, high-stakes initiative projected to deliver hundreds of millions in ROI.
- High-visibility, executive-backed initiative
- Transform patient journey end-to-end
- Rapidly expanding rehab enterprise
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About the Client & The Initiative
You will be joining a premier, rapidly expanding physical therapy and outpatient rehabilitation enterprise. They are currently launching a massive, highly confidential clinical quality and workflow optimization project designed to completely transform the patient journey—from initial referral to the completion of their care plan.
By standardizing unstructured workflows, centralizing front-of-house operations, and preventing patient leakage, this project is projected to yield hundreds of millions in ROI. You will be stepping into a high-visibility initiative backed heavily by executive leadership, with the explicit goal of elevating patient care metrics across all national markets.
Role Overview
We are seeking a senior-level Epic veteran to serve as the strategic lead for application readiness and adoption. You will own the stabilization process for every new partner application go-live, ensuring seamless continuity between IT, workflow standardization, and clinical operations. You are the connective tissue safeguarding the success of high-stakes integrations during rapid enterprise growth.
Key Responsibilities
Own the readiness, adoption, and stabilization strategy for enterprise-wide Epic go-lives and new clinic acquisitions.
Act as the primary liaison between Clinical Technology, partner IT, and clinic operations, coordinating cross-functional stakeholders to eliminate surprises during go-lives.
Enforce strict quality care standards and ensure workflow decisions are adhered to across multiple, highly varied partner environments.
Solution complex adoption challenges with clinic partners under high-stakes timeframes, driving alignment without disrupting patient care.
What You Bring:
Extensive, senior-level IT Program Management experience specifically focused on Epic readiness, go-lives, and adoption.
Multi-Instance Epic Experience: You must have led implementations across multiple healthcare organizations. We need someone with zero learning curve who can immediately apply industry best practices to an unstructured environment.
Exceptional executive presence and relationship-building skills; you must be comfortable pushing back on partners and driving consensus.