Area Manager role leading shift operations at an Amazon Logistics (AMZL) site in Dundee, ensuring safe, efficient, high-quality fulfilment and dispatch. You’ll manage teams, drive process improvements, and deliver productivity and customer service outcomes across your area. Standout perk: exposure to network-wide projects and continuous improvement in a high-scale last-mile operation.
- Lead safety, quality and productivity
- Drive network-wide improvement projects
- Work in Amazon last-mile logistics
Key job responsibilities
- Create, oversee, and drive a culture of safety and wellbeing
- Analyse and implement changes to keep quality and productivity at a consistently high level
- Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work collaboratively with management-level colleagues to standardise shift practices
A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS
- Bachelor's degree, or Master's degree- Experience in people management
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience using data to make business decisions and manage training efforts
- Experience in Business English skills, both verbal and written
PREFERRED QUALIFICATIONS
- Knowledge of Lean, Six Sigma and Kaizen techniques- Experience in warehouse operations and logistics or equivalent
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint etc.) in a professional environment
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