AI summary
We champion continuous learning and innovation. feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. Experience a High-Performance Culture and Clear Purpose: Location: 400 Smoke Tree Plz, North Aurora, IL 60542
Schedule: Tuesday through Saturday 6am-3:30pm
The Area Manager, B2B is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager. The backup for this role is the Operations Manager.
Manage, build, and develop a team of 50+ warehouse associates (Temp and FTE).
Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH, on-time receiving and shipping, merchant SLA’s and Injury Rate. Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.
Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.
Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
3+ years of people management and operational leadership experience in high-volume wholesale or B2B environment. Preferred experience in ecommerce or retail industries.
Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
Proficiency with Microsoft Suite: Outlook, Teams, and Excel.
Basic understanding of Lean and Six Sigma.
Ability to manage performance, deliver feedback, train and develop talent for professional growth.
Ability to make decisions of quality under pressure.
Comfortability to navigate and manage ambiguity.
Ability to align and plan with business stakeholders.
Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
Medical, Dental, Vision & Basic Life Insurance
Paid Holidays & Flexible Time Off Program
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
Diversity of experience and skills combined with passion is a key to innovation and excellence; Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools help create a more consistent and thoughtful experience. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.