AI summary
Seasonal Benefit Customer Service Representative supporting health, welfare and/or pension plan participants through enrollment and plan updates via phone (and later chat/message center). WTW is a global advisory, broking and solutions firm, and this role is remote after onboarding but requires living within 2 hours of Tempe and being onsite Day 1 for equipment pickup. Standout perks include eligibility for the WTW 401(k) Savings Plan and EAP, with potential for top performers to move into full-time roles.
Key skills
Customer service (phone, email, instant message)Call center experienceHIPAA and data privacy complianceHealth & welfare and/or defined benefit pension plan knowledgeMicrosoft OfficeCase documentation and call/case note takingWorking in a structured schedule environmentVirtual/remote work tools (online training, chat with supervisors)Spanish language (read/write/speak) (preferred)
Salary not listed — comparable seasonal benefits call center/customer service roles in Tempe typically pay around $18–$24/hour depending on experience and plan knowledge.
You'll thrive here if you enjoy high-volume participant support, can explain complex benefits clearly and compassionately, and can follow strict schedules and privacy/security requirements in a remote environment.
Why apply
- Remote after training and onboarding
- 401(k) Savings Plan eligibility
- Top performers considered for full-time
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. This is a remote position, but candidates must reside within 2 hours of Tempe for occasional requests to be in the office, candidate is required to be in the office DAY 1 for equipment pickup.
As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.
During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
Maintain and document complete and accurate call and case notes in a professional manner
Regularly participate in team meetings and training
You will spend the majority of your time assisting customers
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Ability to work in a structured environment - adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Experience working in a customer service-related field
Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish
WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.
EOE, including disability/vets
As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.
During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
Maintain and document complete and accurate call and case notes in a professional manner
Regularly participate in team meetings and training
You will spend the majority of your time assisting customers
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Ability to work in a structured environment - adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Experience working in a customer service-related field
Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish
WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.
EOE, including disability/vets