AI summary
Bilingual (English/Spanish) Contact Center Services Representatives at Allegiant provide frontline customer support for scheduled and charter services, handling inquiries and completing transactions per policy. The role includes irregular-operations support such as denied boarding, re-accommodation, vouchers, and extensive baggage service follow-up. Standout perks include benefits like medical coverage, employee stock purchase plan, and tuition reimbursement (eligibility varies by full/part time).
Key skills
Bilingual English/Spanish customer serviceContact center/customer supportComputer skills and general office equipment useHandling denied boarding and re-accommodationBaggage services (delayed/lost/damaged reports and follow-up)Working flexible shifts (nights/weekends/holidays)Assisting customers with special needsTraining completion (practical and written curriculum)
Salary not listed — comparable bilingual contact center/customer service representative roles in Florida typically pay about $16–$22/hour depending on experience and shift requirements.
You'll thrive here if you’re a bilingual, customer-first problem solver who can stay calm during irregular operations and work flexible shifts while following airline policies closely.
Why apply
- Employee Stock Purchase Plan
- Tuition reimbursement available
- Medical/Dental/Vision/Life/Disability benefits
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
Visa Sponsorship Available: No
Must be authorized to work in the US as defined by the Immigration Act of 1986. Education: High School Diploma/GED
N/A Years of Experience: Minimum one (1) year experience Customer Service experience. Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Must be well groomed and adhere to the dress code policy.
• Able to attend required training.
• Strong computer skills and ability to use general office equipment.
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs, i.e., customers who need assistance in boarding.
• Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
• Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
• Provide consequential expenses to applicable customers when there is a delayed bag.
• Ensure delivery of baggage to the affected customer for late arriving or misloaded bags.
• Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Trace loaner wheelchairs, car seats, etc.
• Maneuver jet bridge or other motorized equipment as directed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to work various shifts/days in a 24-hour situation. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider:
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
Disability/Veteran
Full Time Benefits:
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Paid vacation, holidays, and sick time
Part Time Benefits:
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Visa Sponsorship Available: No
Must be authorized to work in the US as defined by the Immigration Act of 1986. Education: High School Diploma/GED
N/A Years of Experience: Minimum one (1) year experience Customer Service experience. Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Must be well groomed and adhere to the dress code policy.
• Able to attend required training.
• Strong computer skills and ability to use general office equipment.
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs, i.e., customers who need assistance in boarding.
• Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
• Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
• Provide consequential expenses to applicable customers when there is a delayed bag.
• Ensure delivery of baggage to the affected customer for late arriving or misloaded bags.
• Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Trace loaner wheelchairs, car seats, etc.
• Maneuver jet bridge or other motorized equipment as directed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to work various shifts/days in a 24-hour situation. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider:
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
Disability/Veteran
Full Time Benefits:
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Paid vacation, holidays, and sick time
Part Time Benefits:
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement