Call Center Representative - Fairview Heights, IL Office

Who We Are: Jacob Family Enterprises Inc. consists of both Jacob Sunrooms, Exteriors & Baths as well as Chesley Fence & Deck. We are a Family Owned Top 200 Nation Wide Ranked Home Improvement Company for Windows, Doors, Siding, Shower Conversions, Sunrooms, Fences, Decks, and Roofing. At Jacob Family Enterprises, Inc., we truly believe in honesty and family first as we have built our name on our relationships with our clients and longstanding commitment to do what we say we are going to do. The ideal candidate will be able to represent those values in every interaction they have with our Jacob clients.

Our Core Focus- To Create lifelong customers by delivering the best home improvement experience, The Jacob Way

Our Core Values-We Care, Teamwork, Communication, Extreme Ownership, and “Get Better Every Day”

Job Description

We are looking for a highly motivated individual that possesses strong communication skills and can provide great customer service. Our call center representatives are responsible for setting in-home demonstration appointments for our Design Specialists with prospective clients. These leads are generated through multiple advertising and marketing campaigns, meaning that there is NO cold calling or sales! Must have reliable transportation.

Pay range: $16-$19 per hour + bonus (upon training completion) Not a Sales Position No cold calling Paid training Scripted Calling No Experience needed (On the Job Training Provided) Customer service Basic Microsoft (Word, Excel, and Outlook) Outgoing, energetic, and motivated Call center experience is a plus.

What We Offer

Base Pay with Bonuses Medical/Dental/Vision Coverage Simple IRA with Matching Funds

Our company is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, and local laws. Employment decisions are based on merit, qualifications, and business needs.