Claims and Incident Manager

An Incident Claims Manager oversees the end-to-end processing of insurance claims, ensuring they are handled efficiently, accurately, and in compliance with legal standards. They lead teams to investigate, evaluate, and resolve claims, often focusing on high-risk areas like liability, property damage, or cyber incidents to mitigate financial exposure and ensure fair settlements.

Key Responsibilities

* Incident Investigation: Evaluating and documenting accidents, safety incidents, or security breaches. * Claim Evaluation: Reviewing coverage, assessing damages, and determining liability for insurance claims. * Team Leadership: Supervising claims staff, assigning tasks, and providing guidance. * Litigation Support: Coordinating with legal counsel on high-exposure claims and potential lawsuits. * Risk Mitigation: Analyzing claim trends to develop strategies that minimize future risk. * Vendor Management: Managing relationships with third-party administrators (TPAs) and other service providers.

Qualifications & Skills

* Experience: Usually 5–10+ years in claims handling, specifically in general liability or bodily injury. * Education: Some college, or a related field, often with professional certifications like AIC (Associate in Claims) or ARM (Associate in Risk Management). * Skills: Strong negotiation, analytical, and communication skills are essential. * Technical Knowledge: Familiarity with claims management software (HSI, Concentra, etc.)

Work Environment & Salary

Roles: Corporate risk management department.

Salary

60k to 80k

Reports to Thomas Takada