Collections Specialist / AR Coordinator role supporting invoicing accuracy, timely collections, and resolution of customer account issues for SPS, a security hardware and software solutions division within Securitas Technology. You'll work across teams and with customers to track invoices, reconcile discrepancies, negotiate payment arrangements, and maintain clean AR records. Standout perk: comprehensive benefits plus 401(k) with 60% match up to 6% and paid training.
- 401K 60% match up to 6%
- Paid company training
- Comprehensive medical/dental/vision benefits
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Position Summary:
The Accounts Receivable (AR) Coordinator is responsible for supporting the organization’s financial operations by ensuring accurate invoicing, timely collections, and effective resolution of customer account issues. This role requires a high level of attention to detail, strong customer service orientation, and the ability to manage multiple priorities in a fast-paced environment. The AR Coordinator serves as a key point of contact between customers and internal departments to ensure the integrity of accounts receivable processes.
The required skills for this position include strong analytical abilities, which are essential for reviewing financial data and identifying trends in accounts receivable. Excellent communication skills are necessary for effectively interacting with clients and resolving payment issues. Attention to detail is critical in ensuring that all transactions are accurately recorded and discrepancies are promptly addressed. Proficiency in accounting software enhances the efficiency of daily tasks, allowing for quicker processing of payments and reporting. Preferred skills, such as knowledge of compliance standards, will aid in maintaining the integrity of financial practices within the organization.
Job Duties
- Learn, follow, and maintain established Accounts Receivable procedures and controls.
- Pull and distribute open SAP invoices by franchise and maintain accurate invoice tracking records.
- Update and reconcile Sonitrol invoices using spreadsheets and internal systems.
- Verify and investigate account discrepancies to determine validity and required resolution.
- Resolve invalid or unauthorized deductions in accordance with pending deduction procedures.
- Support collections activities by reviewing customer payment history, payment plans, and credit limits.
- Communicate with customers via phone, email, and written correspondence to collect outstanding balances.
- Negotiate payment arrangements and resolve disputes in a professional and customer-focused manner.
- Act as a liaison between departments including Order Entry, Finance, Controllership, Cash Application, and Billing.
- Submit cancellation, credit, and rebill requests as needed.
- Maintain accurate and up-to-date customer account records in NetSuite.
- Apply customer payments and review pending orders when credit limits are exceeded.
- Develop and maintain a working knowledge of company products and operating environments.
- Perform additional /duties as assigned by management.
Required Qualifications & Skills
- High school diploma or equivalent required.
- Experience with accounting software such as SAP.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Strong organizational, time management, and data entry skills.
- Demonstrated attention to detail and accuracy.
- Basic analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities simultaneously.
- Effective written and verbal communication skills.
- Ability to learn quickly and adapt in a fast-paced environment.
- Basic understanding of databases and accounting or ERP systems preferred.
Core Competencies
- Customer Focus
- Accuracy and Attention to Detail
- Communication and Collaboration
- Problem Solving
- Accountability and Follow-Through
Securitas Technology Offers Comprehensive Benefits Including
- Opportunity for annual merit pay increases
- Paid company training
- Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday, and sick time
- Educational Assistance
We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.