Customer Operations Manager

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. Manager may lead a brand or a function and all brands, depending on the size of Responsible for daily customer operations and revenue generation for their Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes * Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added Actively engages in effective communication plans focused on building Conducts performance evaluations that are timely and constructive, where Provides management with various updates and indicators as requested * Remains current on all administrative duties according to company policy

1-3 years’ experience in Customer Service or Operations. Car Rental, High School Diploma required, Bachelor’s Degree preferred * Moderate proficiency in Microsoft Office Suite * Flexible and adaptable; Ability to address and resolve customer service challenges * Results driven, ability to make decisions and help solve problems * Ability to work under minimal supervision with a goal-oriented mindset * Excellent organization, time management, delegation, and prioritization Medical, Dental & Vision plan options * Retirement programs, including 401(k) employer matching * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, worldwide airport general use vehicle rental companies, and the Hertz brand is At Hertz, we champion and celebrate a culture of diversity and inclusion. EOE, including disability/veteran