On-site Customer Service Department Manager role at Uline, a family-owned North American leader in shipping, industrial and packaging supplies. You’ll lead and develop Team Leads, manage daily operations across customer service functions, and drive process improvements while handling escalations. Standout perks include full health coverage plus a 401(k) with 6% match starting day one and multiple bonus programs.
- 401(k) 6% match day one
- Multiple bonus programs
- Tuition Assistance for continuing education
Customer Service Department Manager
Pay from $85,000 to $100,000 per year
Texas Branch - Irving, TX
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
Manage the daily activities of various Customer Service departments.
Evaluate team procedures and identify areas for improvement.
Review performance reports and suggest ways to increase efficiency.
Resolve escalated customer issues promptly.
Minimum Requirements
Bachelor’s degree.
3+ years of customer service management experience.
Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern air-conditioned facilities.
First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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