Customer Service Lead, Inside Sales

Our associates celebrate lives. We celebrate our associates. As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program, successfully complete course work, pass exams, and demonstrate appropriate skills to begin fulfilling the following responsibilities. Compassionate and results-driven sales representative to actively seek out and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned and at-need cemetery/mausoleum property. Meet with client families, at the Funeral Home or virtually, to discuss ‘Celebrating a Life Well Lived’. Present service, product, and property solutions to meet their personal and cultural needs. Take pride in service excellence and a technology rich company to support revenue quota achievement. Job Responsibilities Develop trusting relationships with prospective and existing client families in order to generate sales leads. Input prospective client contact information in Customer Relationship Management (CRM) system. Take initiative to contact prospective clients and schedule sales appointments to meet prospective client’s schedule, including evenings and weekends. Applying listening and empathy skills facilitates prospective client through the pre-planning process and selection of services and property that most appropriately meet their needs. Shows property and property features to prospective families for both pre and at-need sales. Explains insurance product features. Completes sales and insurance contracts ensuring accuracy and completeness. Utilize CRM software to continually source leads from campaigns, prospective clients, and prior client sales to develop sales pipeline. Collaborate with Funeral Director and family on pre-need property or mausoleum sales. Coordinates sales efforts with team members and other departments as appropriate. Seek out manager’s coaching to improve sales cycle, sales techniques, software proficiency, and product knowledge. Minimum Qualifications Education High School Diploma or equivalent Licenses Ability to obtain and maintain insurance license as required by state/province Current state/province issued driver’s license with an acceptable driving record Experience Sales or Customer experience preferred Previous experience with Customer Relationship Management (CRM) systems preferred Knowledge, Skills and Abilities Proficient computer skills including MS office suite Proficient computer skills with CRM and Social Networking Apps preferred Professional demeanor and communication skills Bilingual, knowledge of another language preferred Professional attire required when meeting with clients or representing the company Available to work evenings and weekends Compensation $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Postal Code: 76112 Category (Portal Searching): Sales Job Location: US-TX - Fort Worth Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.