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Uline, Inc.

Customer Service Management Trainee

1 month ago by Uline, Inc.
  • $29.0 to $34.0 per hour
  • Waukegan, IL, US
  • Full-time
Typical response: within 5 days Secure 1-click apply No spam — we never sell your data
AI summary

Uline is hiring a Customer Service Management Trainee to learn hands-on customer service leadership in a state-of-the-art call center, then manage and develop a team of customer service reps. Uline is a family-owned, North America-wide distributor of shipping and industrial supplies. Standout perk: day-one benefits including full health coverage and a 401(k) with 6% employer match.

Key skills
Customer service managementTeam leadershipPerformance evaluationCoaching and constructive feedbackProcess improvementGoal settingAttention to detailBachelor’s degreeCall center operations
Pays $29–$34 per hour, with significant growth and earning potential.
You'll thrive here if you’re a customer-focused emerging leader who enjoys coaching teams, improving processes, and working on-site in a fast-paced 24/7 operation.
Why apply
  • 401(k) 6% match day one
  • Multiple bonus programs
  • Tuition assistance for continuing education

Customer Service Management Trainee

Pay from $29 to $34 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now!

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours: 24/7 operation - Various shifts available with set schedules.

Position Responsibilities

  • Master all aspects of customer service management through a comprehensive hands-on training program.

  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

  • Review department procedures and standards to identify areas for improvement.

Minimum Requirements

  • Bachelor’s degree.

  • Strong track record of customer-focused service, teamwork and attention to detail.

  • Prior leadership / management experience is a plus.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Reference: 16922_R263674-ac3e5ff830f0473531f8d849251da188·Original posting
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