Customer Service Representative

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety sensitive. Position Summary: Based in Wichita, KS, the Customer Service Specialist will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications. This role requires a highly energized, engaging, and detail-oriented individual who can professionally interact with internal and external customers, providing exceptional service and resolving issues promptly. Essential Job Functions (Duties and Responsibilities) The primary duties consist of, but are not limited to the following: Is actively involved, promotes, and practices safety and good housekeeping. Professionally interact with internal and external customers via in-person, email, and phone, providing timely updates and resolving issues with a positive attitude. Actively liaise with operations team assisting in scheduling maximizing customer satisfaction while balancing Bodycote benefit as needed/required. Responsible creating or adjusting accurate quotes and pricing for orders, ensuring customer satisfaction while maximizing Bodycote growth potential. Enters customer orders into local system with precision and detail. Reviews Purchase Orders and contracts addressing discrepancies where needed.

May have access to proprietary and third-party information necessary to the business and as such will perform duties in an ethical and professional manner. This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage. Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism. Perform additional tasks as assigned, demonstrating flexibility and a willingness to go above and beyond.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident Card Holder. Education – High school diploma or equivalent Minimum two years of experience in customer service or a related position, with a proven track record of delivering exceptional customer experiences. Proficiency in computer applications, including Microsoft Office and databases; familiarity with CRM systems is advantageous. Strong communication skills, both written and verbal, with the ability to engage and build rapport with internal/external customers.

Physical & Mental Demands: The following physical and mental demands consist of but are not limited to the following. Ability to work in a sitting position for extended periods, maintaining focus and productivity. Manual dexterity for data entry and handling customer orders. Physical ability to bend, pull, and reach as needed. Capability to lift 25-30 lbs. safely. Willingness to work in an environment with potential exposure to heat, dust, noise, humidity, and fumes. Strong cognitive and mental capacity to perform essential job functions with attention to detail. Effective communication skills, both oral and written. Visual acuity to read documents, computer screens, and files. Ability to hear and respond effectively in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.