Customer Service Representative role supporting customers with product, billing and account queries, handling complaints, and processing exchanges/refunds. TRC Talent Solutions is hiring for a growing team in Tempe, AZ, fully onsite. Standout perk: set weekday hours (7:30am–4:00pm, Mon–Fri) at $17.35/hr on a contract basis.
- Fully on-site role in Tempe
- Monday–Friday 7:30am–4:00pm shift
- Growing team opportunity
Customer Service Representative | Tempe, AZ
Are you passionate about helping customers and resolving issues in a fast-paced environment? We are seeking a Customer Service Representative to join a growing team in Tempe, AZ. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.
Job Details
Contract
Tempe, AZ - Fully on-site
Shift: 7:30 AM – 4:00 PM, Monday–Friday
Pay: $17.35/hr.
What You'll Be Doing
Respond to customer inquiries regarding products, services, billing, and account information
Investigate and resolve customer complaints in a professional and timely manner
Process exchanges, refunds, billing adjustments, and other account-related requests
Contact customers regarding claim investigations, updates, and resolution outcomes
Escalate complex customer concerns to appropriate departments for further review
Maintain detailed and accurate records of customer interactions, transactions, inquiries, and resolutions
Deliver outstanding customer service while maintaining professionalism and empathy
What We're Looking For
High School Diploma or GED preferred
Minimum of 2 years of customer service experience required
Strong verbal and written communication skills
Ability to work independently and manage multiple tasks effectively
Proficiency with Microsoft Outlook and other computer applications
Experience with data entry and maintaining accurate customer records
Previous warehouse environment experience preferred
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.