This role has expired
EE

Customer Service Representative - Uncapped Commission

1 month ago by EE
  • £13.35 per hour
  • Spennymoor, England, UK
  • Full-time
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Sorry, this role is no longer available.
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AI summary

Join EE’s sales/customer service team in Darlington, handling inbound/outbound phone conversations to understand customers’ needs and recommend the right EE products and services (no hard selling). It’s a full-time permanent role with structured training, incentives/bonuses, and flexibility like self-scheduled breaks and occasional home working. Standout perks include 24/7 Online GP for you and immediate family and enhanced family/carer leave.

Key skills
Phone-based customer serviceSales advising (consultative sales)Building customer relationshipsQuestioning and needs discoveryProduct and service recommendationCommunication and confidence talking to customersHandling customer objections/negotiationWorking to incentives/bonuses targets
Pays £26,116 rising to £26,738 after 8 months (£13.35/hr rising to £13.66/hr at 9 months), plus incentives and bonuses.
You'll thrive here if you’re a confident, curious communicator who enjoys building rapport over the phone and matching customers with the right products.
Why apply
  • Incentives and bonuses on top
  • 24/7 Online GP for family
  • Option of occasional home working
Where: EE Darlington (Senhouse Road)Full time: Permanent Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonusesHourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: July 2026

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in {Darlington}.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

A great starting salary of

£26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Reference: 23810_2646625064·Original posting
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