AI summary
Customer Success Representative role supporting LGC Group, a global life science tools and clinical diagnostics company, as the primary contact for customer inquiries and order support. You'll handle pricing/availability, order status and shipping details, documentation, and internal coordination while following SOPs and ISO quality requirements. Standout perk: the role is remote and open to candidates across the United States.
Key skills
Customer service (phone and digital support)Sales order entry and order processingERP systems (SAP preferred)SalesforceMicrosoft Office (Word, Excel, PowerPoint)International order processing experienceCredit card payment processing and data privacyISO quality management system compliancePreparation of shipping documentation (MSDS, certificates of analysis)
Salary not listed — comparable US Customer Success/Customer Service Representative roles in New York typically pay about $45,000–$65,000 base, depending on experience and industry.
You'll thrive here if you’re highly organized, tactful and professional with customers, comfortable working independently, and can accurately manage orders and documentation within SOP/ISO standards.
Why apply
- Remote role across the US
- Work in clinical diagnostics
- ISO quality-driven environment
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.
Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.
This role is a remote position and open to candidates within the United States.
Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
Act as the voice of the customer internally to drive continuous improvement
Assess individual customer requirements and direct activities to the appropriate departments
Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
Process credit card payments when appropriate, ensuring the privacy of customer account information
Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
Adhere to the requirements of the company’s ISO quality management system
High school diploma or equivalent experience (GED)
Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
Experience or working knowledge of ERP systems, ideally SAP
Salesforce
International order experience
Demonstrated good professional judgment, tact, and diplomacy in dealing with internal and external customers, as well as the ability to handle confidential and/or proprietary information
Ability to work independently as well as part of a team with minimal mentorship or supervision
Highly approachable and courteous in speaking and engaging with customers
Initiative and organizational skills are extremely valuable to ensure good customer service
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#Remote
Department: Customer Service
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.
Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.
This role is a remote position and open to candidates within the United States.
Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
Act as the voice of the customer internally to drive continuous improvement
Assess individual customer requirements and direct activities to the appropriate departments
Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
Process credit card payments when appropriate, ensuring the privacy of customer account information
Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
Adhere to the requirements of the company’s ISO quality management system
High school diploma or equivalent experience (GED)
Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
Experience or working knowledge of ERP systems, ideally SAP
Salesforce
International order experience
Demonstrated good professional judgment, tact, and diplomacy in dealing with internal and external customers, as well as the ability to handle confidential and/or proprietary information
Ability to work independently as well as part of a team with minimal mentorship or supervision
Highly approachable and courteous in speaking and engaging with customers
Initiative and organizational skills are extremely valuable to ensure good customer service
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#Remote
Department: Customer Service