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Lime

Customer Support / Operations Associate (Remote)

3 days ago by Lime
  • Salary negotiable
  • Washington, DC, US
  • remote
Typical response: within 5 days Secure 1-click apply No spam — we never sell your data
AI summary

Join Lime, a global micromobility leader, as a Junior Operations Associate supporting day-to-day fleet and warehouse operations while helping deliver a smooth rider experience. You'll coordinate field and warehouse efforts, monitor KPIs, support training for mechanics/fleet staff, and help maintain safe, efficient operations. Standout perk: exposure to a global "community of excellence" and varied operational responsibilities across warehouse, field and events.

Key skills
Warehouse operationsTraining and coaching (mechanics/fleet support)KPI tracking (repairs per hour, backlog)Continuous improvementVehicle maintenance and quality checksBattery inventory managementExcelGoogle SheetsForklift / pallet jack operation (certification where required)Safety and compliance
Salary not listed — comparable US junior operations associate roles typically pay around $40k–$55k depending on market and shift requirements.
You'll thrive here if you’re proactive, safety-minded and data-driven, and enjoy solving operational problems across warehouse, field and customer support.
Why apply
  • Mission-driven, carbon-free transport
  • Global scale: 1B+ rides
  • Forklift certification coordinated (where needed)
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. We are seeking a proactive, data-driven, and entrepreneurial-minded individual to join our Atlanta Operations team as a Junior Operations Associate. In this role, you will play a pivotal part in optimizing our fleet operations, coordinating team efforts both in the warehouse and out in the field, and serving as the local expert to identify and address the unique needs of our riders. From ensuring vehicle readiness in the warehouse to supporting seamless customer experiences, you will tackle diverse challenges that define our operational success. Onboard, train, and coach Mechanics and Fleet Support staff to ensure efficient deployment and retrieval of shared electric vehicles while fostering a team-oriented environment.
Performance Feedback: Provide constructive feedback to warehouse leadership on team performance to help drive continuous improvement.
Operational Excellence: Identify and share best practices to enhance operational efficiency within the warehouse and contribute to Lime's global community of excellence.
Warehouse Operations: Support the maintenance of a safe, compliant, and efficient warehouse environment, ensuring vehicles remain fully operational to meet market demands. Will be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.
KPI Monitoring: Assist warehouse leadership in tracking key performance indicators related to repairs per hour, tasks per hour, backlog and operational efficiencies.
Regulatory Support: Collaborate with warehouse leadership in their support to the Government Relations team on legal, regulatory, and safety matters as needed.
Engage in Lime events, supporting revenue growth initiatives, providing valet services, and conducting safety reviews to enhance customer experiences.
Identify and report operational or product-related issues, supporting leadership in investigating customer complaints and service incidents.
Conduct and oversee vehicle maintenance and quality checks, manage battery inventory, and ensure vehicles are ready for deployment
Perform other job-related tasks as assigned to support warehouse and field operations which may include safely operating a Lime van
Proficient verbal and written communication skills in English and [XX] language.
1 year of experience in a professional setting (internship, entry-level operations role, or equivalent experience preferred) with exposure to operational processes and workforce management
Demonstrate a safety-oriented mindset with experience in continuous improvement and addressing day-to-day challenges to improve service quality.
Strong work ethic with an entrepreneurial mindset, and a readiness to take on increasing levels of responsibilities and a commitment to enhancing stakeholder management and collaboration skills
Ability to understand data to assist warehouse leadership with decisions around cost optimization and operational efficiency.
Familiarity with Excel and Google Sheets
Where markets require the use of a forklift, Lime will coordinate a certification
*By submitting an application, candidates acknowledge and agree that Lime may share their submitted information with the designated third-party employer, who may then contact them regarding the role. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.
Reference: 22598_2659927296·Original posting
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