Customer Support Specialist - Remote (anywhere in the US) Little Rock, AR

Company: ClaimsPro LP - International Programs Group Customer Support Specialist - Remote (anywhere in the US) Little Rock, AR We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas! Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims. IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability. Job Responsibilities: Provides administrative support for client claims Maintains Claim Databases Sets up all new claims within the required time frame Answer all phone calls for client programs Provides follow up to all open claims in client systems and claim files Fills in on other programs when needed Attends monthly team meetings Other duties as assigned Qualifications: Education and/or Experience High School Diploma or Equivalent required Bachelor’s degree is preferred Computer Skills Proficient in Microsoft Office Competencies Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim. Excellent time management skills Strong Communicator (verbal and written) Ability to multi-task and handle high volume of concurrent tasks Work collaboratively with others inside and outside the company Environment/Working Conditions: Only US residents will be considered Dynamic environment with tight deadlines, number and changing priorities All prospective employees must pass a background check Office environment including prolonged periods of computer use Remote working, but may be called into work in the office temporarily or permanently at any time Hourly Rate of Pay: $17 USD per hour We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. We are proud to announce that SCM has received a Culture Innovator Award in the 2025 Best Culture Award from Kudos! The culture Innovator Award is given to organization that have demonstrated innovative and unique strategies to build an exceptional workplace culture. SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more:

[lnkd.in] Kudos-Winner-Culture-Innovator-2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.