Document Production Associate (M-F, 7pm-4am)

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.\With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. (* Utilize appropriate logs and/or tracking software for all document production work *Perform work in document production, proofreading, intake and workflow coordination functions, as needed *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions *Troubleshoot basic software or hardware problems Help to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on work, as requested Adhere to Williams Lea Tag policies, in addition to client policies Use equipment and supplies in a cost efficient manner High school diploma or equivalent Minimum (1) year document production experience preferably in a legal, banking or large corporate environment Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills Familiar with other software programs for editing and/or creating documents able to work on multiple projects simultaneously Must be able to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and/or confidential documents and information Able to exercise good judgment to make decisions that conform to business needs and policy Ability to maintain professional composure when working with immediate deadlines Ability to communicate professionally both verbally and in writing Proven customer service skills are required in order to create, maintain and enhance customer relationships Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #RRD is an Equal Opportunity Employer, including disability/veterans

Legal & Document Processing

Compensation

USD 15.91 - USD 21.63 - hourly