This is a Branch Transformation Delivery Manager role overseeing execution of a large Retail Network Transformation program, covering branch openings/closures/relocations/renovations plus ATM and branch hardware lifecycle delivery. You'll drive standardized delivery, risk/compliance readiness, vendor performance, and capital spend governance across a $100M+ annual program at Citizens (consumer bank/retail network). Standout perk: comprehensive benefits with generous paid time off and a discretionary annual bonus.
- Discretionary annual bonus eligibility
- Comprehensive medical, dental, vision benefits
- Paid time off exceeds requirements
standardized delivery for all transformation initiatives. drives execution excellence, manages capital spend, ensures regulatory improvement, transparency, and high performance.
Retail Network Transformation program, totaling $100+ million in annual prioritization, and ongoing financial governance of program funding, ensuring Manage execution of physical branch actions (OCR), inclusive of openings, closures, relocations, and significant renovations
* risk across all transformation activities, ensuring proactive identification, mitigation, and resolution of risks that could impact timelines, operational readiness, customer experience, or financial performance.
* Own and actively manage material compliance and regulatory risk associated with branch transformation activities, ensuring all initiatives adhere to applicable regulatory requirements, internal policies, and governance Oversee end‑to‑end ATM and branch hardware lifecycle management—including deployments, refresh cycles, and decommissioning—while driving annual strategic planning and investment to ensure operational readiness and an improved customer and colleague experience across the Consumer Bank * Lead Mobile Unit deployment activities including intake, scheduling, Lead management of a large, complex vendor portfolio supporting OCR execution This includes negotiating commercial contracts, managing (partnering with procurement ensuring vendors deliver timely expectations while maintaining strong partnerships and accountability.
* Maintain and enhance the Branch Locator application to ensure accuracy and optimal performance * and seamless Day 1 operations
* activities across branch openings, closures, relocations, renovations, and network initiatives * Establish clear standards, expectations, and accountability for project that supports both colleague readiness and an exceptional customer experience
Vendor & Contract Management
* Lead contract and vendor management activities supporting OCR actions, ATM, Negotiate and manage vendor contracts conducting monthly performance reviews to enforce SLAs and quality * Drive alignment with stakeholders and external partners by managing project status, risks, and readiness * Provide actionable insights that support data‑driven decision making and Process Improvement & Standardized Delivery
* delivery frameworks to increase consistency and reduce risk * customer and colleague experience * Support enterprise transformation goals by scaling best practices across the retail network
Regulatory, Risk & Compliance Coordination
* Ensure regulatory notifications, filings, and acknowledgements are completed accurately and on time in partnership with Legal, Risk, and Compliance teams * Serve as a point of escalation for compliance risks, execution gaps, or sequencing concerns that could impact regulatory or customer outcomes * across all projects
Projects consistently land operationally ready, compliant, and customer‑focused * Risks are identified early and resolved before impacting customers or 10+ years of experience in delivery leadership, including leading project enterprise transformation initiatives * Strong understanding of retail operations, change management, and Demonstrated ability to manage complex dependencies and lead through Exceptional communication, organization, and stakeholder‑management skills
Operational Excellence: Ensures discipline, quality assurance, and continuous Problem Solving & Risk Management: Anticipates issues early and develops Customer & Colleague Focus: Ensures transformation actions minimize disruption and maximize customer experience.
to earn an annual discretionary bonus. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. Citizens, its parent, subsidiaries, and related companies (Citizens) provide mental disability, perceived disability or history or record of a disability, characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, any other category protected by federal, state and/or local laws. At Citizens, on merit, qualifications, performance and capability.
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