Lead and support a team of Festival City Ambassadors in Edinburgh city centre, delivering daily briefings and ensuring outstanding visitor and resident engagement throughout the festival season. Pertemps Scotland is recruiting for a 3-month, full-time onsite role focused on customer service, issue reporting and stakeholder coordination. Standout perk: strong hourly rate at £18.34 with an ASAP start.
- £18.34 per hour
- Edinburgh city centre location
- 3-month festival season contract
Location
Edinburgh City Centre Rate of Pay: £18.34 per hour Hours of Work: Full-time, including evenings and weekends as required during the festival season Duration: 3 months Start Date: ASAPThe Festival City Ambassador Team Leader will:
Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service. Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience. Provide information on festivals, venues, transport, attractions and public facilities. Patrol the city centre, identifying and reporting issues through the appropriate channels. Handle complex enquiries, complaints and incidents escalated by the Ambassador team. Record interactions, incidents and visitor feedback, producing reports for senior officers where required. Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season. Promote the city's values of respect, flexibility and integrity in all interactions. Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements. Support promotional and social media activities where appropriate. The successful candidate will have:
Previous experience leading a customer-facing team. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Good IT skills, including Microsoft Office, Outlook and web-based systems. Strong knowledge of Edinburgh and enthusiasm for its festivals and culture. The ability to remain calm under pressure and confidently resolve complaints. A proactive, organised and adaptable approach to work. An understanding of GDPR and handling confidential information. Apply directly via this advert today
