Field Service Engineer supporting Sysco France sites with end-user computing and modern workspace technologies, providing hands-on and remote IT support across a designated region. You'll handle incident diagnosis and resolution, on-site preventive maintenance, asset inventory, and coordination with the European support center. Standout perk: high autonomy to plan your regional tour and priorities.
- Autonomy to plan site tours
- Agile working in Kanban
- Cross-functional European collaboration
Sysco are currently recruiting for a Services Engineer to join the Technology team in Pierrelatte, France, who will support in the area End User Compute and Modern Workspaces.
The main mission is to provide support for Sysco France's IT technology services on sites located in the assigned region.
Key responsibilities include ongoing support for technologies in the field, including desktops, print devices, video conferencing rooms, software license compliance, IT security, and hands-on support for IT infrastructure in the field.
It is part of the incident resolution process by establishing an initial diagnosis of the incident and its impact. It also works with the European support center and our IT teams in the central office.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco's operating sites in the Designated Region.
- Ensure compliance with IT standards and offer a high level of customer satisfaction.
- Participate in the accurate management of the inventory of IT assets in the region.
- Establish a diagnosis of the incident and determine the level of criticality for implementation of an action plan
- Feed the knowledge base related to incidents within its scope (KB).
- Perform on-site preventive maintenance, such as checking the status of wiring and connections, keeping computer racks clean and clear, etc., to ensure proper operation and prevent breakdowns.
- Participate in daily Agile meetings (Kanban), backlog management and follow-up of ongoing work and projects.
- Deploy and coordinate technological developments related to the Group’s developments
- Establish your tour plan according to your priorities.
About you:
To be successful in this role you will be Service-minded, responsive, have strong collaborative skills, are analytical and thrive in cross-functional collaborations. You need to have a strong personal drive and take ownership of and feel responsible for your work tasks. You should be used to working methodically, be able to plan, structure and prioritize your tasks carefully and be flexible and pragmatic in a solution-oriented way and be able to work both independently and in a team. You’ll possess technical expertise regarding hardware in general and have knowledge of troubleshooting IT infrastructure. You should have experience of ServiceNow, Windows, Office 365 and remote assistance tools. Its essential to have a full driving license.