Field Service Mechanic (Customer Support Specialist) role focused on diagnosing, repairing, and maintaining hoist systems in a service center, with some on-site customer support. BrandSafway is a global industrial services provider supporting industrial, commercial, and infrastructure markets. Standout perk: competitive benefits including medical/dental/vision and a generous 401(k).
- Tools, training, and resources provided
- Medical, dental, vision, disability benefits
- Generous 401(k) plan
Position Summary:
The Field Service Mechanic AKA Customer Support Specialist is responsible for diagnosing, repairing, and maintaining hoist systems and related components in a service center environment. This role requires strong mechanical and electrical troubleshooting skills, attention to detail, and a strong commitment to customer service. The technician will ensure high-quality repairs while supporting a positive customer experience both in the shop and during field interactions.
Key Responsibilities
- Diagnose mechanical and electrical issues in hoist systems, including motors, brakes, and control components
- Disassemble, inspect, repair, reassemble, test, and verify hoists and subassemblies using diagnostic tools and test stands
- Document repair findings, root causes, and completed work in service records
- Follow established service procedures, safety standards, and quality guidelines
- Identify and report recurring failures or trends to engineering or leadership
- Provide on-site service, training, and technical support for customers as required
Qualifications
- Bilingual in English and Spanish required.
- Minimum 2 years of mechanical and/or electrical repair experience (industrial equipment preferred)
- Working knowledge of AC/DC electrical systems, wiring diagrams, and component testing
- Ability to read and interpret technical manuals and schematics
- Proficiency with hand tools, power tools, multimeters, and diagnostic equipment
- Experience with hoists, lifting equipment, or industrial/heavy equipment preferred
- Familiarity with OSHA standards and safe lifting practices preferred
- Willingness to travel up to 20% for field service and customer support
- Ability to lift up to 70lbs, work at heights, and perform physical tasks for extended periods
- NO relocation or Per diem offered.
BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.
About Us
BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today's BrandSafway is At Work For You® - leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.
Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.
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