Head of Operations & Business Management

Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there. Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. The City Operations Manager role is a key role within Birds’ Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the Michigan area, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to communicate clearly and present information to seek buy-in. Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results Work on continuous growth, as well as local campaigns and initiatives to improve market share Manage costs, with a keen eye on profitability and positive margins Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front-line workforce in specific markets Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback Be resourceful and a self-starter - take initiative, work well without supervision, and begin projects independently 3+ years of relevant experience, at least 1+ year of experience managing team members Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role Excels at building networks and liaising with external partners and city stakeholders Strong Excel/data management skills Data-driven by nature, strong attention to detail, and obsessed with process improvement Every time you hop on a Bird, you’re helping build a more livable city. Community: We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become. Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. Plenty of time off to relax and recharge, plus a wellness resource to help you wind down. A work-from-home stipend. Bird stands for a culture of inclusion. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Let’s chat.

#The base salary range/hourly rate that Bird currently reasonably expects to pay for this role is included below. Some roles may also be entitled to receive other forms of compensation such as bonus, variable pay, and equity, and you will be eligible for paid time off, health and welfare benefits, and retirement benefits pursuant to the Company’s policies.