AI summary
Remote Product Manager (L2) on Twilio’s Console team, leading development of the unified “One Console” platform experience and AI-assisted, plain-language workflows. Twilio is a communications platform serving hundreds of thousands of businesses and millions of developers. Standout perk: remote-first culture with competitive pay, generous leave, and equity/bonus eligibility.
Key skills
Product management (platform/console products)AI-powered product features (natural language/assistant experiences)Scrum-level execution (agile delivery)M&A customer migration (e.g., Segment) and platform consolidationLegacy system deprecation / technical debt reductionUser journey analytics (behavioral data, intent signals)Developer platforms, APIs and headless architecturesCross-functional collaboration (Engineering, Design, Edge teams)
Salary not listed — comparable NYC-based L2 Product Manager roles at large tech companies often pay roughly $160k–$220k base, with bonus/equity potential.
You'll thrive here if you can lead a complex platform unification (including migrations and legacy sunsets) while shipping data-driven, AI-assisted experiences for developers and other personas in a remote-first environment.
Why apply
- Remote-first, globally inclusive culture
- Equity plan and corporate bonus
- Generous time off and leave
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. We use Artificial Intelligence (AI) to help make our hiring process efficient. Join us as a Product Manager on the Console team, leading product development for the unified Console platform.
As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. Help shift the Console from a manual configuration tool into an intelligent operating environment. You will execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps.
M&A Portal Migration: Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console.
Legacy Console Sunset: Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform.
Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation.
Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys. Instead of forcing developers to dig through documentation, you will leverage behavioral data and intent signals to deliver in-line, natural language troubleshooting and contextual recommendations at the exact moment a customer needs them.
founder), or intensive project experience.
Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus.
Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces.
Strong ability to manage tactical execution at the scrum level while balancing reliability and feature delivery.
Platform & User Insight: Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows.
You excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level.
Recent graduates with strong startup or multidisciplinary experiences with a ‘can do’ attitude are highly encouraged to apply
Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them.
Knowledge of how to design seamless transitions across different platform touchpoints. For example, moving a user fluidly from reading API documentation, to testing in a sandbox, to escalating a complex issue to a technical support ticket - ensuring their context and configuration history are preserved every step of the way.
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. and Washington State due to local requirements. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Applications for this role are intended to be accepted until 06/14/26, but may change based on business needs.
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. We use Artificial Intelligence (AI) to help make our hiring process efficient. Join us as a Product Manager on the Console team, leading product development for the unified Console platform.
As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. Help shift the Console from a manual configuration tool into an intelligent operating environment. You will execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps.
M&A Portal Migration: Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console.
Legacy Console Sunset: Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform.
Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation.
Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys. Instead of forcing developers to dig through documentation, you will leverage behavioral data and intent signals to deliver in-line, natural language troubleshooting and contextual recommendations at the exact moment a customer needs them.
founder), or intensive project experience.
Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus.
Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces.
Strong ability to manage tactical execution at the scrum level while balancing reliability and feature delivery.
Platform & User Insight: Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows.
You excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level.
Recent graduates with strong startup or multidisciplinary experiences with a ‘can do’ attitude are highly encouraged to apply
Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them.
Knowledge of how to design seamless transitions across different platform touchpoints. For example, moving a user fluidly from reading API documentation, to testing in a sandbox, to escalating a complex issue to a technical support ticket - ensuring their context and configuration history are preserved every step of the way.
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. and Washington State due to local requirements. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Applications for this role are intended to be accepted until 06/14/26, but may change based on business needs.
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.