HVAC Technical Services Rep role providing first-line technical phone/email support to customers, sales reps and OEM accounts, and driving issues through to resolution. Mestek, Inc is an HVAC/manufacturing business, and the standout perk is the mix of office support work with periodic travel and hands-on jobsite troubleshooting.
- Interface with engineering daily
- Hands-on jobsite troubleshooting travel
- Varied technical problem-solving work
Scope of Position:
Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments.
Essential Duties and Responsibilities:
- Investigates, verifies and makes recommendations for special applications, operation and performance of products
- Provides first contact and follow through to resolution for problem jobs
- Provides written reports for distribution to engineering and manufacturing
- Provides product quality testing, supported by reports to the appropriate departments
- Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries
- Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager
- Enters technical call logs into database to inform engineering and manufacturing of product issues
- Performs other similar or related duties as required
Position Requirements:
The Technical Service Representative must possess the minimum knowledge listed below:
- Associate's Degree or advanced technical schooling
- Minimum five years field experience, with emphasis on strong customer service
- Proficiency in computer software including Word, Excel, PowerPoint and Outlook
- Excellent verbal, written and analytical skills
- Willingness to travel periodically
- Ability to lift 60lbs intermittently, with repetitive bending, reaching and twisting
