AllTrails is hiring an IT Manager in San Francisco to run and mature their internal IT function, combining hands-on delivery with leading a small team. You’ll own helpdesk, endpoint and identity/access management, core business systems, and the rollout/governance of AI productivity tools. Standout perks include equity + bonus, unlimited PTO, and comprehensive benefits in a hybrid setup (in-office weekly).
- Equity and performance-based bonuses
- Unlimited PTO plus company holidays
- Comprehensive health, dental, vision
About the role This is a player-coach role where you'll directly shape AllTrails' IT environment while mentoring 1-2 direct reports. This role reports to the Senior Manager of DevOps & Security.
What You'll Be Doing Lead and manage the company’s IT function, including help desk operations, endpoint management, identity and access management, and core business systems Management/configuration of our AI tools: Own the rollout, configuration, and governance of AI productivity tools across the organization (ie: Glean and Claude Code), including access policies, usage guidelines, and cross-functional alignment with Security and Engineering Support and close inbound tickets within SLA limits Manage and develop IT team members, including prioritization, coaching, performance management, and career growth Define and manage IT roadmap Implement projects and drive them to delivery Own IT service delivery and employee support, with a focus on responsiveness, quality, and continuous improvement Oversee onboarding, offboarding, device provisioning, asset lifecycle management, and access reviews Establish SaaS lifecycle and procurement governance in partnership with Security and Finance teams Partner with Security, People, Finance, Engineering, and compliance teams on policies, controls, audits, and operational processes Manage enterprise tools and vendors across areas such as identity, device management, collaboration platforms, and hardware procurement Manage IT vendor relationships, contracts, and renewal cycles Improve IT processes, documentation, runbooks, and automation to reduce manual work, close gaps, and increase consistency across onboarding, offboarding, and access workflows Help define and track IT metrics, SLAs, inventory accuracy, and support trends Support company growth by planning scalable systems, support models, and operational standards Contribute to incident response, business continuity, and compliance-related initiatives as needed
What You Bring 7+ years of IT experience, 4+ years management experience, corporate systems, or internal technology roles. Experience stabilizing IT operations after a period of rapid growth Prior experiences with AI tooling configuration Broad experience across MDM, Identity and Access Management, and Security Demonstrated ability to mature IT operations. Examples might include implementing SLAs, reducing ticket resolution times, or automating provisioning workflows Player-coach mentality with high personal ownership. You know when to be hands on without being a bottleneck, you invest in your team, and you build trust across the org by following through consistently
Bonus Experience automating IT workflows using scripts, APIs, or no-code tools Terraform and git Past experiences matching our tech stacks: Okta, MDM (Kandji, JumpCloud), Atlassian Suite, Google Workspace, Github, Glean, and Slack
Perks & Benefits Competitive and equitable compensation, including ownership through equity and performance-based bonuses Comprehensive health, dental, and vision coverage to support your physical and mental well-being Unlimited PTO in addition to company holidays Dedicated time once a month to test and improve our product through company-wide no-meeting days Fully paid parental leave to birthing and non-birthing parents 401k Match & access to financial wellness resources through Origin Remote work stipend to help you design a comfortable and productive home office Annual learning stipend to invest in your long-term professional growth and skills Exclusive discounts on our subscriptions and merchandise for you and your friends & family An authentic investment in you as a human being and a professional—we value your identity as much as your output
$142,000 - $185,000 a year This range represents our good faith estimate for a successful candidate’s starting base salary. Final offers are determined by a blend of factors including specialized skills, experience, and relevant credentials. In addition to base pay, our total rewards package includes an equity stake in the company and a performance-based bonus program. Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive. Offers of employment are contingent upon the successful completion of a background check. AllTrails will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. AllTrails participates in the E-Verify program for all remote locations. By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice. All official recruiting communications from AllTrails will come from a email address. Please review sender details carefully, and do not engage with anyone asking for payment or sensitive financial information as part of the hiring process.