Onsite IT SysAdmin/Help Desk role supporting end users with hardware, software and network troubleshooting, plus hands-on CCTV system design, installation and maintenance. Hana Cloud Solutions LLC is a cloud solutions provider, and the standout perk is company-provided lunch alongside strong benefits and 401(k) match.
- 401(k) match up to 5%
- Company provided lunch
- Health, dental and vision insurance
* Assist users in resolving hardware, software, and network-related issues. * Walk users through problem-solving processes and provide step-by-step solutions * Diagnose and troubleshoot technical issues reported by end-users. * Escalate complex problems to the appropriate IT support teams for resolution. * Perform root cause analysis and implement solutions to prevent recurring issues. * Maintain accurate records of user issues, solutions provided, and other relevant information. * Create and update knowledge base articles to facilitate self-help for end-users. * Install, configure, and update software applications and operating systems. * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Conduct routine checks and maintenance tasks to ensure system stability and security. * Provide basic training to end-users on using hardware and software applications. * Create and deliver user guides and tutorials for common issues. * Collaborate with other IT support teams and departments to resolve complex issues. * Participate in meetings and contribute to the improvement of IT processes. * Manage the comprehensive design of CCTV systems, including camera selection, network architecture, storage solutions (NVR/VMS), and integration with other security or IT platforms. * Install and configure advanced CCTV systems, ensuring adherence to design specifications, industry best practices, and relevant regulatory standards * Develop and manage comprehensive preventative maintenance programs for enterprise-level CCTV infrastructure, including firmware management, system health monitoring, and performance tuning.
Qualifications / Skills:
* Bachelor's Degree, Information Technology/Computer Science * Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware, software, and troubleshooting techniques. * Strong communication and customer service skills. * Familiarity with help desk software and remote desktop tools. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. * A degree in Computer Science, Information Technology, or a related field is preferred. * Bilingual in Korean and English
Benefits
* Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy * 401 (k) Retirement Plan with up to 5% match per company policy * Life Insurance and AD&D (Accidental death & Dismemberment) per company policy * BTA Insurance (Business Travel Accident Coverage) * Company provided lunch * Paid-time off (PTO) and Paid Holidays per company policy * Celebration & Condolence Benefits per company policy * Smart Card: Earn additional 4 points to the standard $1 = 1 point * Holiday Gift certificates per company policy * FSA (Flexible Spending Account) per company policy * DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours: 8:30 AM - 5:30 PM, Mon - Fri
Salary Range: $51,500 - $87,800