AI summary
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.
This role will support Nabis’ California market, working with brands and retail partners operating under California State Department of Cannabis Control (DCC) regulations. The CX Associate’s primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. They will work well in customer service-related situations, as well as within the operation.
Competitive pay of $19-$23 per hour, paid weekly.
You'll work at the fastest-growing cannabis startup!
Medical/Dental/Vision is offered to all full-time employees.
Provide white-glove support to both internal and external Nabis Partners, such as brands and retailers
Support customer experience managers with ad-hoc projects
General assistance of Operations Managers
Execute several inbound and outbound calls, emails, chats
Monitor communications to help keep other departments informed and responsive
Associate degree OR 2 years relevant work/customer service experience
Ability to work occasional evening/weekend shifts
Strong and timely communication across all platforms (phone, Zendesk, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
Basic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliation
Keen awareness and situational judgment — able to read partner needs, prioritize urgent issues, and respond with the right level of urgency
Willingness to learn new software and platforms
Ability to multitask and take on more than one project at a time
California cannabis industry experience is a plus; familiarity with the Department of Cannabis Control (DCC) regulations is a strong advantage
Bilingual in Spanish and English is a plus
We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.
This role will support Nabis’ California market, working with brands and retail partners operating under California State Department of Cannabis Control (DCC) regulations. The CX Associate’s primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. They will work well in customer service-related situations, as well as within the operation.
Competitive pay of $19-$23 per hour, paid weekly.
You'll work at the fastest-growing cannabis startup!
Medical/Dental/Vision is offered to all full-time employees.
Provide white-glove support to both internal and external Nabis Partners, such as brands and retailers
Support customer experience managers with ad-hoc projects
General assistance of Operations Managers
Execute several inbound and outbound calls, emails, chats
Monitor communications to help keep other departments informed and responsive
Associate degree OR 2 years relevant work/customer service experience
Ability to work occasional evening/weekend shifts
Strong and timely communication across all platforms (phone, Zendesk, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
Basic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliation
Keen awareness and situational judgment — able to read partner needs, prioritize urgent issues, and respond with the right level of urgency
Willingness to learn new software and platforms
Ability to multitask and take on more than one project at a time
California cannabis industry experience is a plus; familiarity with the Department of Cannabis Control (DCC) regulations is a strong advantage
Bilingual in Spanish and English is a plus
We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.