AI summary
Maintenance Mechanic/Technician role at Rocky's Ace Hardware focused on small engine and equipment repair while delivering strong, helpful customer service. You'll diagnose issues, identify needed parts, complete repairs efficiently, and support the shop with tasks like blade sharpening and phone calls. Standout perk: a varied, customer-facing repair role in a retail hardware setting.
Key skills
Small engine repairEquipment diagnosticsParts identification and selectionCustomer serviceRental equipment repairBlade sharpeningPhone handlingWorkshop/repair documentation accuracy
Salary not listed — comparable small engine repair technician roles in the Westford, MA area typically pay about $20–$30/hour depending on experience.
You'll thrive here if you enjoy hands-on equipment repair and take pride in delivering consistently excellent customer service.
Why apply
- Hands-on equipment repair work
- Customer-facing, service-focused role
- Varied shop duties and repairs
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.