Full-time Office Services Associate role supporting a client site with daily back-office services including reprographics/copying and mail intake/delivery, plus ad-hoc support for hospitality, facilities, A/V and reception. You’ll join RRD (a global marketing, packaging, print and business services provider) in an onsite Monday–Friday 8am–5pm position. Standout perk: comprehensive benefits including 401(k) match, PTO, and tuition assistance.
- Mon–Fri 8am–5pm schedule
- Medical, dental, vision benefits
- 401(k) with company match
Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Qualifications High school diploma or equivalent. Minimum (1) year office services experience preferably in a legal, banking or large corporate environment. Skilled in the use of mail, phone, email, digital reprographics and mail equipment. Familiar with general back office procedures to meet and maintain client satisfaction. Proven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $16.59 - $22.50/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-MY1 #LI-Onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans
Department: Legal & Document Processing