As an Online Banker at Citizens, you'll be the customer-facing branch representative helping people with everyday banking and longer-term financial goals through tailored recommendations. You'll guide customers toward digital and mobile-first banking, collaborate with partners (Wealth, Mortgage, Business Banking), and also do outbound calling to acquire and deepen relationships. Standout perks include strong benefits and 8 hours of paid community volunteer time annually.
- Comprehensive medical, dental, vision benefits
- 401K with corporate match
- 8 hours paid volunteer time
broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
Meaningful work & relationships - You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial Commitment to community - Give back with 8 hours of paid time off annually with promotions and opportunities to grow your career through training, Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition 2 years of sales and customer service experience, demonstrating an ability to customer relationship * Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions * Demonstrated skills in using digital technology to support the delivery of Aptitude to problem solve and provide solutions to customer issues * Ability to work branch hours, which can include weekends and evenings * Qualified candidates must complete a video interview assessment after that includes games and questions. You’ll need a smartphone, tablet, or desktop computer with your 1 year cash handling experience
Work Schedule: Varies with branch needs and may include weekends and evenings
The salary range for this position is $28.75 - $35.38 per hour, plus an We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. Citizens, its parent, subsidiaries, and related companies (Citizens) provide mental disability, perceived disability or history or record of a disability, characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, any other category protected by federal, state and/or local laws. At Citizens, on merit, qualifications, performance and capability.
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