AI summary
Online Services Administrator (Office Services Associate) providing day-to-day back office support on a client site, focused on reprographics/copy, mail and intake services across physical and digital environments. RR Donnelley is a global marketing, packaging, print and business services provider. Standout perk: broad benefits package including 401(k) match, PTO and tuition assistance.
Key skills
Reprographics/copy servicesMailroom services (physical and digital)Intake processingBasic equipment troubleshootingQuality assurance checksCustomer serviceProfessional phone and email etiquetteHandling confidential/sensitive documentsOffice services logs and tracking
Pays $17.88–$24.28 per hour (hourly), with total compensation potentially including overtime and shift differentials.
You'll thrive here if you have at least a year of corporate office services/mailroom/reprographics experience and enjoy delivering reliable, customer-focused support while handling confidential materials.
Why apply
- Medical, dental and vision coverage
- 401(k) with company match
- Tuition assistance and paid time off
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Schedule: Monday - Friday 8:00am -5:00pm
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.
Utilize appropriate logs for all office services work.
*Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
*Troubleshoot basic equipment problems.
Performs Quality Assurance on own and work of others.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#RRD is an Equal Opportunity Employer, including disability/veterans
Legal & Document Processing