Operations Support Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. IMPAXX is seeking an Operations Support Coordinator to join our Client Service team. This role is central to the day-to-day execution of operations, supporting high-volume case management workflows and ensuring accuracy, timeliness, and consistency across client files. The Operations Support Coordinator plays a key role in managing processes tied to Medicare Set-Aside workflows, coordinating documentation, and supporting communication between internal teams, government contractors, and customers. This position is well-suited for someone who is highly detail-oriented, thrives in a structured environment, and is comfortable managing large volumes of data while meeting firm deadlines. Success in this role comes from a strong commitment to accuracy, organization, and responsiveness. The position requires a disciplined approach to task management, the ability to navigate detailed processes, and a professional communication style when engaging with both internal and external stakeholders. This is a remote position that operates on a Pacific Standard Time (PST) schedule — candidates in any time zone are welcome, but must be available through at least 4:00 PM PST each day. Key areas of responsibility include: Accurately entering and maintaining high volumes of data within the case management system Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements Processing incoming and outgoing mail and coordinating file-related documentation Initiating and managing conditional payment investigations and submitting authorizations to Medicare Following up on case status through contractor portals and direct outreach as needed Requesting and tracking final demand and closure letters Managing open files and supporting workflows tied to the Medicare Set-Aside process Communicating with government contractors, teammates, and customers through both written and verbal channels Preparing and distributing standardized correspondence and documentation Monitoring deadlines and ensuring files are processed in accordance with service requirements Escalating customer concerns and collaborating across teams to drive resolution Qualifications and profile: High school diploma or equivalent required; additional education preferred Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy Strong written and verbal communication skills with a professional, customer-focused approach Comfortable working within structured processes and meeting defined deadlines Ability to collaborate effectively across teams and adapt to shifting priorities Experience in workers’ compensation or Medicare-related processes is beneficial but not required Pay Range 18 - 20 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.