Quality Assurance Specialist role focused on building and running QA programs for WeCARE operations—setting standards, auditing departments, and driving corrective actions. The Fedcap Group is a mission-driven social services organization, and the standout perk is a clearly stated salary range ($66.3k–$67k).
- Clear salary range listed
- Quality ownership across WeCARE operations
- Impact work with high-need populations
Position Summary:
The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes.
What You'll Do
- Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
- Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
- Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
- Design, execute and close preventive and corrective action plans resulting from internal and external audits.
- Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future.
- Design, administer, analyze and report the results of staff and participant training needs assessments.
- Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs.
- Collaborate with other departments to address quality assurance concerns.
You're a great fit for this role if you have:
- A Bachelor's degree from an accredited college in public administration, health administration, nonprofit management, social services, vocational rehabilitation, business administration, or a related field is required. A Master's degree in one of these fields is preferred.
- Experience working with public assistance recipients, the homeless, formally incarcerated people, and/or those affected by the challenges associated with poverty.
- Experience in quality assurance practices in New York City social service contracts.
- Bilingual (English Spanish) preferred.
Compensation
$66,300-$67,000 annually
Equal Opportunity Employer