Help create the future of claims at a fast-growing insurtech. Agile, data-driven, and high-impact from day one.
Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
Forbes' America's Best Startup Employers (2026)
5000 Fastest-Growing Private Companies
Forbes' Fintech 50 (2023-2026)
Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.We're looking for a Product Manager to reimagine the homeowners claims experience — one of the most consequential moments in a customer's relationship with Kin. When someone files a claim, they're often dealing with the worst day of their year. Our job is to make sure technology helps them get back to normal faster, and that the adjusters working on their behalf have the tools to do their best work.
This role sits at the intersection of customer empathy and technical depth. You'll own adjuster technology and customer-facing technology — building a data-driven roadmap, partnering with a dedicated engineering team, and influencing a cross-functional group that includes design, user research, and claims operations. Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering
Lead discovery efforts — digging into data, conducting user research, and identifying the highest-impact problems facing adjusters and customers — then translate findings into prioritized product plans
Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations
Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap
Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes
You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.
By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make.
The claims adjuster experience has measurably improved — key friction points are resolved, and adjusters are spending more time on high-value work
A roadmap grounded in qualitative and quantitative data is in place, with stakeholder alignment across claims, engineering, design, and leadership
Feature launches have shipped with clear success metrics, and early signal is being used to inform what comes next
3+ years of software or technology product management experience, including ownership of a roadmap and end-to-end delivery with an engineering team
Experience working in agile environments at a startup or high-growth company, with the ability to move fast, adapt to shifting priorities, and drive clarity from ambiguity
Demonstrated ability to use data to drive decisions — including hands-on experience with BI or analytics tools such as Tableau, Looker, or Adobe Analytics
Experience conducting or closely collaborating on user research, and translating customer insights into product requirements and roadmap priorities
Bonus if you have:
Experience in insurance, insurtech, or claims operations
Experience with data tools such as Looker, Databricks, and Fullstory
We will accept applications for this position until June 19th, 2026. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15-20 days per year), plus 8 company-observed holidays
Growth & Development
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval
Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.
Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. Raise the bar. High performance. And so do our customers.
Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. To make insurance better for our customers, we experiment. And we base decisions on data rather than assumptions. We are a remote-first company with offices in Chicago, IL and St. For Sales Agents and Customer Service Agents: Please only apply if you are able to live and work full-time in one of the states listed above.
For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.
State locations and specifics are subject to change as our hiring requirements shift.
We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
