Field-based service technician role repairing and troubleshooting CAT heavy rental equipment at customer sites, with significant travel and a mix of hands-on mechanical work and service reporting. Wagner Equipment is a heavy equipment dealer/rental business known for training and development, and the standout perk is strong benefits plus up to 96 hours PTO in year one.
- Up to 96 hours PTO year one
- 8 company paid holidays
- 401K and Roth 401K up to 7%
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
* Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays * Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D Insurance * Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Employees have access to services include payroll deductions savings,
accounts, loans, VISA card, and more. * Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Rental Equipment Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $27.00 - $35.88 per hour. Pay rate is dependent upon education & experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintains truck and crane inspection logs on a daily basis Completes CAT service reports daily that are legible, have proper grammar and
sentence structure, and appropriate SIMS code * Transmits photos, timecards, service reports, and other information through e-mail Maintains good customer records on jobs that have been assigned Maintains credit card receipts for accounting purposes Works with the Service Department, Product Support Representatives, and Sales
Department to meet all of the customer’s needs * Communicates with customers on the diagnosis and status of repairs, parts, and other concerns Teaches and coaches other technicians in the field Promotes Wagner Equipment Co. to customers Accurately troubleshoots and repairs CAT equipment the first time Reads, understands, and applies electrical and hydraulic schematics to repair
work Safely rigs or hooks components for lifting Removes, repairs, and installs major components in varying configurations of
equipment Maintains tooling in good working order as per MSHA and OSHA regulations Makes determinations in the field on warranty repair and guidelines,
communicating decisions to customer and dispatcher Maintains service vehicle in safe and good repair Other duties as assigned by manager
Required Education and Experience:
High School Diploma or GED Relevant CAT related courses 3+ years’ experience servicing heavy equipment 1+ years administrative/clerical experience 3+ years customer service experience 3+ years sales experience
Additional Eligibility Requirements:
DOT Health Card Class D Driver’s License MSHA License
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing Ascending or descending ladders, stairs, etc. Heavy work that includes lifting and/or moving objects up to 100 pounds or
more * Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Basic Knowledge of Microsoft Word and Outlook Intermediate Knowledge of DBS Intermediate Knowledge of ET/SIS/SIS Web/STW Ability to work independently with little or no direction Well-rounded knowledge of CAT equipment
Work Environment:
Noise: Loud Indoors and Outdoors
Travel Requirements:
* 75%- 100%
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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