AI summary
Rental Services Manager role overseeing day-to-day depot operations and customer experience for Indie Campers, a digital-first RV travel platform. You'll be the on-site face of the business in Greater Boston, handling guest check-ins, payments, complaints, and ensuring the campervan fleet is kept in top condition. Standout perk: clear career development paths (including potential HQ moves) plus continuous training.
Key skills
Customer serviceGuest check-in/registrationProcessing paymentsHandling complaintsTroubleshooting emergenciesFleet maintenance coordinationStock monitoringCommunication skillsValid US driver's licence (campervan driving)Tourism/Hospitality/Retail/Rent-a-car experience
Pays $18 to $19 per hour, an entry-level to junior operations/customer service rate for Boston-area rental/hospitality roles.
You'll thrive here if you enjoy hands-on depot operations, love direct customer contact, and can confidently manage issues while driving and caring for a campervan fleet.
Why apply
- Career development opportunities
- HQ transition options (Lisbon/Mexico/LA)
- Continuous training and coaching
Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
We’re looking for travel enthusiasts with a passion for guest service for our depot in The Greater Boston Area. You’ll be the face of our company, reporting directly to the Branch’s Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
Registering guests, monitoring stock and processing payments;
Handling complaints and troubleshooting emergencies.
You are a travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
You have great communication skills and an aptitude for direct contact with customers(mandatory);
You’re eligible to work in the US, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
You’re available to work on weekends and public holidays.
Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon, Mexico or Los Angeles;
Continuous training and coaching to develop the skills that matter to you;
Base pay of $18 to $19 per hour
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
We’re looking for travel enthusiasts with a passion for guest service for our depot in The Greater Boston Area. You’ll be the face of our company, reporting directly to the Branch’s Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
Registering guests, monitoring stock and processing payments;
Handling complaints and troubleshooting emergencies.
You are a travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
You have great communication skills and an aptitude for direct contact with customers(mandatory);
You’re eligible to work in the US, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
You’re available to work on weekends and public holidays.
Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon, Mexico or Los Angeles;
Continuous training and coaching to develop the skills that matter to you;
Base pay of $18 to $19 per hour