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AI summary
Restoration Service Team Lead overseeing contents restoration projects (pack-outs, pack-backs, deliveries) and supervising field teams to deliver quality, safe, on-time work. CRDN Team Crouch is a specialist contents restoration provider serving major homeowners’ insurance companies across Texas, Arkansas, and Tennessee. Standout perks include 401(k) plus health, dental and vision insurance.
Key skills
Restoration/contents restoration (fire/water/wind damage)Team leadership and supervisionValid driver’s license (insurable)Project logistics and schedulingCustomer/homeowner communicationSafety compliance and following proceduresDocumentation and paperwork handlingPhoto documentation of preexisting conditionsDeliveries and pack-out/pack-back coordinationAbility to lift up to 50 lbs
Salary not listed — comparable Restoration Team Lead roles in Memphis typically pay around $18–$25/hour (about $37k–$52k/year), depending on experience and overtime.
You'll thrive here if you can lead a field team in fast-moving restoration work, stay organized under pressure, and communicate empathetically and professionally with homeowners.
Why apply
401(k) plus health benefits
Work with cutting-edge technology
Growing team, hands-on leadership role
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
About CRDN:
CRDN Team Crouch is a leading expert providing restoration of textile, electronics, art, and other contents due to fire, smoke, water, or other damage. We own and operate our own plants, warehouses, and all work is done on our premises. We are proud to be a supplier to every major homeowner's insurance company that offers coverage in Texas, Arkansas, and Tennessee. We are one of a select group of dry cleaners committed to rigid standards of excellence and a full range of services. Our mission is to provide top-tier restoration services with a focus on customer satisfaction, reliability, and cutting-edge technology.
Job Overview:
CRDN of the Midsouth is seeking a dynamic and self-motivated Restoration Team Lead to join our growing team. The Restoration Team Lead is responsible for overseeing and coordinating restoration projects, ensuring quality workmanship, safety compliance, and timely completion. This role involves supervising field technicians, managing project logistics, and maintaining communication with homeowners.
Job Requirements:
Must be 18 years of age or older
Must have a valid driver’s license and be insurable
Must be able to lift up to 50lbs
Must be comfortable working in challenging environments following fire, water or wind damage
Restoration experience: 1 year preferred
Must speak English and Bi-lingual is a plus
Qualifications
Ability to multitask and prioritize in a fast-paced environment
Team player
Excellent time management and communication skills to ensure efficiency
Ability to work independently without supervision
Enthusiastic as well as empathetic to the homeowners situation
Strong customer service/people skills
Detail oriented
Ability to take direction and formulate a team plan
Responsibilities
Lead and manage a team of CSRs on pack out, pack backs and deliveries.
Reports directly to Project manager and communicates all issues and changes to them
Ensure timely and efficient completion of field service tasks
Follows all procedures and guidelines per training protocols
Attends and participates in daily WIP meetings
Communicates professionally and builds a relationship with homeowners
Foster a culture of continuous learning and improvement within your team
Follow written instructions specific to each job and lead your crew to success
Correctly prepares all paperwork for signatures from homeowner and turns all documentation in to the production manager at the completion of the job
Take photos to document preexisting conditions
Manages deliveries to make sure that all boxes and items are placed back into the correct room and technology is used to do so
Manage and maintain a clean and organized appearance of vehicle, equipment, material and consumables on job site and warehouse at all times
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Work Location: In person
