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AI summary
Safety Associate (Full-Time, Evenings) at Mohawk Valley Health System in Utica, supporting campus safety and front-door operations as a key first point of contact. You’ll greet and screen patients/visitors, issue badges, provide concierge-style directions, and help resolve issues in a busy healthcare environment. Standout perk: pay range of $18–$24 per hour.
Key skills
Customer servicePatient and visitor screeningConflict resolution and complaint handlingCommunication skillsComputer and software proficiencyPatient/visitor escorting and wheelchair transportBadge creation for visitors and vendorsInformation recording and organizationSound judgment and independent decision-makingCompliance with safety and risk management policies
Pays $18–$24 per hour for a full-time evening Safety Associate role in Utica, NY.
You'll thrive here if you stay calm and professional in a fast-paced hospital setting, communicate clearly, and handle sensitive issues with tact while providing excellent customer service.
Why apply
$18–$24 per hour pay range
Full-time evening shift
Non-union hourly schedule
Job Summary
The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment.Core Job Responsibilities
Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments.
Resolve difficult and sensitive issues and complaints.
Participate in policy and process improvements based on observations and experiences
Greet patients and visitors
Create visitor and vendor badges
Direct patients and visitors to appointment and room locations
Provide concierge services to patients, assisting with logistical questions
Obtain, record, organize and communicate information with patients and visitors quickly and accurately.
Comply with all MVHS safety and risk management policies and procedures.
Perform related duties as assigned.
Education/Experience Requirements
REQUIRED:
High School Diploma, GED, or equivalent.
1 year of patient care or customer service experience.
Exceptional customer service, problem solving, and communication skills
Demonstrated ability to utilize computers and software
PREFERRED:
Associate's degree or higher in appropriate field.
3 years or more patient care experience and/or customer service experience.
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Job Details
Req Id 97964 Department SAFETY ASSOCIATES Shift EveningsShift Hours Worked 10.50FTE 1 Work Schedule HRLY NON-UNION-10 HREmployee Status A1 - Full-Time Union Non-UnionPay Range $18-$24 per hour
