Safety Associate - Part Time - Days - 7:30am-8:00pm - Weekends Only
14 days ago by Mohawk Valley Health System
Salary negotiable
Utica, NY, US
Full-time
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AI summary
Part-time Safety Associate role on-site at Mohawk Valley Health System in Utica, focused on greeting, screening and guiding patients and visitors across hospital campuses while providing concierge-style support. You'll handle badges, directions, information capture and de-escalating sensitive issues in a busy healthcare setting. Standout perk: weekend-only day shift with hourly pay range provided.
Key skills
Customer servicePatient/visitor screening and greetingWheelchair escorting/transportConflict resolution and complaint handlingConcierge services and wayfindingCreating visitor and vendor badgesComputer and software proficiencyClear verbal and written communicationPolicy and process improvement participationCompliance with safety and risk management procedures
Pays $18–$24 per hour for a regular part-time, weekend-only day shift Safety Associate role in Utica, NY.
You'll thrive here if you stay calm and diplomatic under pressure, enjoy helping people navigate a hospital environment, and can make sound independent decisions while delivering excellent customer service.
Why apply
Weekend-only day schedule
Hourly pay range provided
Patient-facing, concierge-style role
Job Summary
The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment.Core Job Responsibilities
Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments.
Resolve difficult and sensitive issues and complaints.
Participate in policy and process improvements based on observations and experiences
Greet patients and visitors
Create visitor and vendor badges
Direct patients and visitors to appointment and room locations
Provide concierge services to patients, assisting with logistical questions
Obtain, record, organize and communicate information with patients and visitors quickly and accurately.
Comply with all MVHS safety and risk management policies and procedures.
Perform related duties as assigned.
Education/Experience Requirements
REQUIRED:
High School Diploma, GED, or equivalent.
1 year of patient care or customer service experience.
Exceptional customer service, problem solving, and communication skills
Demonstrated ability to utilize computers and software
PREFERRED:
Associate's degree or higher in appropriate field.
3 years or more patient care experience and/or customer service experience.
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Job Details
Req Id 97867 Department SAFETY ASSOCIATES Shift DaysShift Hours Worked 12.00FTE 0.6 Work Schedule HRLY NON-UNION-12 HREmployee Status A5 - Regular Part-Time (975 hours per year or more) Union Non-UnionPay Range $18 - $24 per hour
