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AI summary
Macy’s is hiring an onsite Furniture Sales Colleague (Big Ticket) in Palo Alto to deliver standout customer service, sell furniture and protection plans, and hit sales goals while minimizing returns. You’ll use product knowledge and in-store technology to guide customers through purchase, delivery, and post-delivery support. Key perks include health and wellness coverage, 401(k) match, paid time off, and performance-based incentives.
Key skills
Retail sales (big-ticket/furniture)Customer serviceSelling protection plansProduct knowledge & consultative sellingOrder processing using in-store technologyPOS/cash register transactionsReturn-to-exchange problem solvingPre- and post-delivery customer follow-upAsset protection & inventory compliance
Salary not listed — comparable Palo Alto retail furniture sales roles typically pay around $18–$30/hour base, often with performance-based incentives/commission.
You'll thrive here if you enjoy consultative retail selling, are comfortable using technology and registers, and can work flexible hours including evenings, weekends, and holidays.
Why apply
Health and wellness coverage
401(k) match
Paid time off and holidays
Macy’s is more than just a store. A story about innovations and
customers and colleagues. As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you
provide outstanding customer service in our Furniture areas and create shopping
experiences that make every customer feel welcomed and comfortable. role, you are responsible for meeting sales goals, selling protection plans ,
demonstrate superior product knowledge to educate your customer and satisfy
Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled 12-24 hours per week. health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. community by joining one of our Colleague Resource Groups and make a difference
Merchandise discounts
* Performance-based incentives
* Employee Assistance Program with mental health counseling and legal/financial
Engage with customers to understand their furniture needs, demonstrating
knowledge of store products and services to build sales and minimize returns
* enhance the customer's shopping experience
* Utilize technology to complete customer orders, assist customers in
provide support to those using devices to shop and compare
* Participate in ongoing product knowledge training through both technology and
Ensure high-level of customer service through problem-solving and
customer-focused solutions, such as converting a return into an exchange and
Maintain contact with customers through the pre- and post-delivery process to
Adhere to Asset Protection and inventory control compliance procedures
* relationships, and ensures authentic connections with colleagues, customers,
and communities.
Flexible availability, including days, evenings, weekends and holidays
* diverse groups of customers and colleagues
* Frequent use of computers and other technology, necessary to perform job
functions, including handheld equipment, cash register and ability to process
register transactions
Whether you’re helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Join us and help write the next chapter in our story - Apply Today!
