Development & Configuration: Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources. Process Improvement & Automation: Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations. Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed. Adhere to ServiceNow best practices, coding standards, and security guidelines. Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience Minimum 5 years of experience in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer. Minimum 3 years of experience with ServiceNow HAM implementation and configuration. Minimum 2 years of experience in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers. Ability to obtain and maintain a Secret clearance
Bachelor's degree In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules. ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist – ITAM (CIS-ITAM) ServiceNow Certified System Administrator (CSA) ITIL v3 or ITIL 4 Foundation certification Experience with other ServiceNow modules like Discovery, Service Mapping, etc. Experience with data migrations into ServiceNow. Experience working in an Agile/Scrum development environment. Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal). Familiarity with asset discovery methods and tools.
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $122,648 - $283,906. This range reflects the minimum and maximum target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and
digital
infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.
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