Small Engine Repair Technician role at Rocky's Ace Hardware in Andover, MA, focused on diagnosing and repairing small engines and rental equipment while delivering high-standard customer service. You'll handle repairs end-to-end, including parts identification, blade sharpening, and shop phone support, in an onsite retail/service environment.
- Customer-service focused repair role
- Hands-on diagnostics and repairs
- Monthly store meetings
Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
•Ability to combine amazing customer service with strong equipment repair skills
•Ability to diagnose equipment and determine parts required for repair
•Accurately and efficiently complete the repair
•Ability to repair rental equipment accurately and efficiently
•Perform blade sharpening
•Answer shop phone calls
•Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
•Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.