Customer Service Representative / Senior Customer Service Representative supporting utility customers with billing, account issues, service requests, and complaint resolution across phone, email, and in-person channels. New Mexico Gas Co / Peoples Gas / Tampa Electric is a community-focused energy utility, and the standout perk is clear pay progression between CSR and Senior CSR based on skills and experience.
- Serve and support local communities
- Clear CSR to Senior pay bands
- Varied customer service responsibilities
The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate. About This Opportunity Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.
Primary Duties and ResponsibilitiesThis list does not reflect the job duties in their entirety
Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location. Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates. Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.
*Senior Level: Entry Level Duties Plus Additional Responsibilities
Successful Candidate Must Have: A high school diploma or GED A valid driver’s license and meet the acceptable driving record requirements of the company. Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline. Senior Customer Service Rep: 3 years of related experience Preferences: Bilingual (Spanish)
Working ConditionsWork/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.