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Specialist (m/w/d) Customer Care

11 hours ago by CareOne Group
  • Salary negotiable
  • Westwood, NJ, US
  • Full-time
Typical response: within 5 days Secure 1-click apply No spam — we never sell your data
AI summary

Lead dementia care as a Dementia Specialist at CareOne Harmony Village at Valley, a mission-driven memory care community. You’ll drive clinical excellence, staff training, and resident-centered programming while partnering with families and interdisciplinary teams. Standout perk: full-time benefits package including multiple healthcare plan options and 401k.

Key skills
Dementia care best practices and modelsCognitive assessments and reassessmentsFederal/state compliance documentationStaff training program design and deliveryCoaching and mentoring (1:1 performance support)Interdisciplinary care planningBehavioral interventions for dementiaActive RN, MSW, or OT licensureDementia certificationFamily education and care transition guidance
Pays $90k-$125k per year, a typical range for a senior dementia-care leadership role in New Jersey.
You'll thrive here if you’re an experienced dementia-care leader who enjoys coaching teams, partnering with families, and driving compliant, resident-centered programming in a memory care setting.
Why apply
  • Mission-driven memory care environment
  • Lead innovative dementia programming
  • Comprehensive healthcare benefits and 401k
Balance Life & Work with a New Career Opportunity

Now Hiring - Dementia Specialist – Westwood, NJ

Fulltime- Salary range: 90-125K per Year

CareOne Harmony Village at Valley

The Dementia Specialist will be responsible for, but not limited to:

Position Summary

CareOne Harmony Village is seeking an experienced and compassionate Dementia Specialist to lead clinical excellence, staff education, and resident-centered programming for individuals living with memory impairment. This leadership role collaborates closely with interdisciplinary teams to ensure best-in-class dementia care, optimal resident placement, and ongoing staff development.

Key Responsibilities Clinical Leadership & Program Management * Ensure timely, compliant documentation in accordance with federal/state regulations and facility policies * Serve as a subject matter expert and role model in dementia care best practices Participate in interdisciplinary team meetings and care planning Conduct cognitive assessments and reassessments (at least every 6 months or

as needed) * Collaborate with Director of Wellness (DOW) to ensure appropriate resident placement and care levels Communicate reassessment outcomes with families and guide care transitions Maintain strong partnerships with healthcare providers and external vendors Promote a safe, respectful, and supportive environment for residents and

staff

Education & Staff Development Design and implement monthly dementia training programs for all departments Deliver onboarding and ongoing education to ensure staff competency in

dementia care Assess staff learning needs through observation and performance feedback Provide 1:1 coaching and mentoring for staff requiring additional support Educate dietary and other departments to enhance resident experience (e.g.,

dining engagement) * Lead family education sessions on dementia care and progression

Resident Services & Care Support Support care partners in managing behavioral and cognitive challenges Participate in pre-admission and ongoing assessments to ensure appropriate

placement Assist in new resident onboarding and family transitions Monitor care plan compliance and collaborate with departments for updates Foster a warm, structured, and calming environment throughout the community Work collaboratively with private aides to ensure alignment with care

standards

Marketing & Outreach * Partner with marketing team on community education initiatives and outreach events Participate in pre-admission assessments to support occupancy goals Contribute to community reputation as a leader in dementia care

Program Oversight & Collaboration Review and align activity programming with resident cognitive levels Meet regularly with department leaders to ensure staff readiness and training

compliance Participate in Manager-on-Duty rotation and leadership meetings Support internal promotion and staff career development within Harmony

Village

Qualifications Education Bachelor’s Degree required Master’s Degree preferred

Experience * Minimum 10 years of experience working with individuals with dementia or memory impairments * Prior management or leadership experience required

Licensure/Certification Active RN, MSW, or OT license Dementia certification required

Key Competencies Expertise in dementia care models and behavioral interventions Strong leadership, coaching, and communication skills Ability to influence cross-functional teams Compassionate, patient-centered approach Organizational and compliance-focused mindset

Why Join CareOne Harmony Village Work in a specialized, mission-driven memory care environment Make a measurable impact on residents, families, and staff Opportunity to lead innovative dementia programming Collaborative and growth-oriented culture

The CareOne mission is to define excellence within the health care community. We are dedicated to Maximizing Patient Outcomes. We treat Residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our Centers and Communities. We work to maintain the highest standards of care and service for Residents, families and our valued employees.

We are proud to Offer the following benefits to Part-time (22.5+ hours/week) and Full-time Employees:

Comprehensive Healthcare Benefits Multiple Medical Plans Including Pharmacy Including Teladoc Multiple Dental Plans Vision Plan Health Savings Account (eligibility restrictions apply) Flexible Spending Accounts Voluntary Life and AD&D Short-Term and Long-Term Disability Plans Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Whole Life Insurance Medicare Employee Assistance Legal Plan Commuter Benefits 401k Retirement Plan Employee Assistance Program (available to all employees) Paid Time Off Vacation Sick Plans in accordance with state laws Opportunities to advance and grow your career

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide. We have a graciously appointed facility with strong belief in patient care and service; join us at our beautiful facility!

We are an Equal Opportunity Employer

EEO/AA/M/F/DV

Reference: 22598_2659889896·Original posting
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