Ticket Showroom Clerk - Excalibur

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Deliver an exceptional guest experience as a Showroom Clerk at Excalibur by serving as the first point of contact for ticket sales across all properties—driving revenue through proactive upselling and cross-selling while ensuring seamless, accurate transactions. The Showroom Clerk will create memorable moments by providing knowledgeable guidance, resolving guest concerns with professionalism, and maintaining operational excellence through precise cash handling, system accuracy, and high service standards in a fast-paced, dynamic environment. THE STARTING RATE: $16.25 Hourly THE DAY-TO-DAY: Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests. Perform ticket verification prior to entry into exhibit and events. Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services. Resolve guest complaints within the scope of authority. Utilize and balance a cash drawer and ticket sales with various tender types. Interpret and operate numerous computer and ticketing systems with accuracy. Answer multi‐line telephones using proper etiquette. THE IDEAL CANDIDATE: Must be 18 years of age or older Work flexible shifts (including weekends/holidays) while maintaining strong communication, reliability, and customer service standards Six (6) months experience with customer service and cash handling preferred Ticketing experience preferred Experience working in a similar resort setting preferred THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more! Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit

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