Air Import Supervisor role overseeing day-to-day international air import/export operations, leading a team to deliver timely customs clearance, compliant documentation, and smooth shipment movement. You’ll join Forward Air, an asset-light transportation and logistics provider with a broad North America/Latin America network, focused on operational efficiency and customer service. Standout perk: paid time off within the first year, plus strong benefits and 401(k).
- Paid time off first year
- Health, vision and dental options
- 401(k) and life insurance
Position: Air Import Supervisor
Pay Rate: 86K - 106K per year
Schedule: 8am - 5pm Mon - Fri
Job Description
The Air Import Supervisor oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.
Core Responsibilities & Duties:
Supervise a team of import & export agents to ensure timely customs clearance and transport of shipments
Ability to build and foster a dynamic team culture aligned with our company values
Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures
Solve problems that may arise with customer shipments
Oversees billing processes, coordinate collections and resolve major billing problems
Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates
Negotiate rates and contracts with shipping companies and suppliers to optimize costs
Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance
Develop and implement standard operating procedures to increase operational efficiency and reduce errors
Other duties as assigned
Job Requirements & Qualifications:
3+ years experience as Import supervisor
Excellent customer service skills
Excellent verbal and written communication
Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.
Excellent problem solving abilities
Leadership skills and ability to successfully delegate tasks across team spectrum
Willing to go the extra mile for the customer, company, and team
Ability to work under minimal supervision
Excellent track record in the freight forwarding industry
What We Offer
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
A great place to work with a terrific culture
#LI-TW1 #LI-Onsite
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs
We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.