AI summary
Billing Operations Specialist role at Sourgum, a venture-backed waste & recycling tech marketplace, owning billing issue resolution across both customers and haulers. You’ll run the Zendesk billing queue, manage escalations end-to-end (often by phone), and keep SLAs on track while coordinating with internal teams to fix discrepancies. Standout perk: stock options plus flexible/unlimited PTO and a personal development budget.
Key skills
Billing operationsAccounts receivableCustomer/vendor escalation managementZendesk (ticketing systems)SLA-driven queue managementExcel or Google SheetsPhone-based customer support and dispute resolutionCross-functional coordination (Account Management, Vendor Relations)Documentation and SOP adherence
Salary not listed — comparable Jersey City/NYC-area billing operations specialist roles typically pay about $55k–$80k base, depending on experience and scope.
You'll thrive here if you like fast-paced, high-ownership billing support work, are confident resolving disputes by phone, and can manage a high-volume ticket queue to SLA while coordinating across teams.
Why apply
- Series A venture-backed growth
- Stock options included
- Flexible/Unlimited PTO
Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.
We’re a fast-growing, venture-backed company (just closed our Series A!) Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.
Sourgum's Billing Operations team sits at the center of a two-sided marketplace — we pay haulers and collect from customers, and doing both accurately and on time is what keeps the business running. The team operates at the intersection of Finance, Operations, and Customer Experience, and it moves fast.
We're looking for a Billing Operations Specialist - Customer & Hauler Experience to own the relationship and resolution side of our billing operations. Haulers with payment questions, customers with billing disputes, Zendesk tickets that need an actual human — that's yours. You'll manage our customer-facing billing queue, own SLA compliance on ticket resolution, and serve as the primary voice for billing-related issues that require judgment, relationship management, or a phone call.
Hauler Escalation Management — Own hauler-facing billing escalations end to end. resolve, and being comfortable getting on the phone. Zendesk Queue Ownership — Manage inbound billing tickets across Zendesk. Order Closing — Close open orders in our billing system as needed while automation builds out.
Understands the difference between payment types, can troubleshoot compliance issues, and knows when to escalate.
Vendor & Internal Coordination — Partner with VR and Account Management to resolve rate mismatches, swap issues, and billing discrepancies that cross team lines.
Documentation & SOP Adherence — Follows established billing SOPs and contributes to their improvement. 3-5+ years in billing operations, accounts receivable, customer success, or a related role with direct customer/vendor-facing accountability
Proven comfort on the phone — you initiate calls, you handle pushback, and you close issues verbally as readily as in writing
Experience managing a ticketing queue or similar high-volume communication channel with measurable SLA accountability
Proficiency in Excel or Google Sheets
Familiarity with Zendesk or similar ticketing systems
Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth.
Flexible/Unlimited PTO
Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).
Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.
Yearly Personal Development Budget
We’re a fast-growing, venture-backed company (just closed our Series A!) Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.
Sourgum's Billing Operations team sits at the center of a two-sided marketplace — we pay haulers and collect from customers, and doing both accurately and on time is what keeps the business running. The team operates at the intersection of Finance, Operations, and Customer Experience, and it moves fast.
We're looking for a Billing Operations Specialist - Customer & Hauler Experience to own the relationship and resolution side of our billing operations. Haulers with payment questions, customers with billing disputes, Zendesk tickets that need an actual human — that's yours. You'll manage our customer-facing billing queue, own SLA compliance on ticket resolution, and serve as the primary voice for billing-related issues that require judgment, relationship management, or a phone call.
Hauler Escalation Management — Own hauler-facing billing escalations end to end. resolve, and being comfortable getting on the phone. Zendesk Queue Ownership — Manage inbound billing tickets across Zendesk. Order Closing — Close open orders in our billing system as needed while automation builds out.
Understands the difference between payment types, can troubleshoot compliance issues, and knows when to escalate.
Vendor & Internal Coordination — Partner with VR and Account Management to resolve rate mismatches, swap issues, and billing discrepancies that cross team lines.
Documentation & SOP Adherence — Follows established billing SOPs and contributes to their improvement. 3-5+ years in billing operations, accounts receivable, customer success, or a related role with direct customer/vendor-facing accountability
Proven comfort on the phone — you initiate calls, you handle pushback, and you close issues verbally as readily as in writing
Experience managing a ticketing queue or similar high-volume communication channel with measurable SLA accountability
Proficiency in Excel or Google Sheets
Familiarity with Zendesk or similar ticketing systems
Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth.
Flexible/Unlimited PTO
Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).
Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.
Yearly Personal Development Budget